Refund policy

At PLORVIZ, we aim to provide a smooth and customer-friendly shopping experience. Please review our return and exchange policy below:

Exchange Policy

  • We offer an exchange-only policy.

  • Exchange requests must be raised within 3 days of receiving your order.

  • A delivery charge of β‚Ή200 per item will be applicable and must be paid through online payment methods only.
    (Cash on Delivery is not accepted for exchange fees.)

  • Only size exchanges are allowed.

  • You may exchange your item with any available product from our store, subject to stock availability.

Hygiene Clause

  • Exchanges will not be accepted if the item appears worn, washed, or soiled.

Non-Exchangeable Collections

  • Certain collections or offers (such as Buy 2 Get 1 Free) are not eligible for exchange.

How to Initiate an Exchange

To initiate an exchange, contact us via WhatsApp:
πŸ“± +91 96876 64499
πŸ•™ Office Hours: Monday to Saturday – 11:00 AM to 6:30 PM

Please share your Order ID when contacting us. Our team will assist you with the process.

Important Guidelines

  • A 360-degree parcel opening video is mandatory at the time of unboxing to process complaints related to damage, defects, or incorrect items.

  • No exchange or complaint will be accepted without this video.

  • Once your returned item is delivered back to us and passes our quality check, your replacement item will be shipped.

  • If reverse pickup is not available in your area, you will be required to ship the product back to us.

  • The return address will be the same as mentioned on your label/invoice.

  • If a scheduled pickup is missed or cancelled, the customer is responsible for sending the item back via courier.

Refund Policy

  • Refunds are processed only in special cases, such as:

    • Damaged products

    • Incorrect items received
      (Subject to approval by our team.)

  • Approved refunds are initiated within 3–4 business days after the returned item reaches us and passes inspection.

  • Refunds are credited to Bank / UPI / Wallet / Original Payment Method
    (Applicable only for prepaid orders.)

Return Conditions

Returned items must be:

  • Unused, unworn, and unwashed

  • In original condition and original packaging

PLORVIZ reserves the right to reject any return or exchange if the product shows signs of use, damage, or tampering.

Incorrect or Damaged Orders

If you receive an incorrect or damaged product:

  • Notify us within 24 hours of delivery via WhatsApp at
    πŸ“± +91 96876 64499

  • A 360-degree unboxing video is mandatory.

  • Complaints cannot be processed without this video.

Important Note – Partial COD Advance

If you selected Partial Cash on Delivery, the advance amount paid (e.g., β‚Ή99) is non-refundable under any circumstances, including:

  • Order cancellation

  • Order rejection at delivery

  • Failed delivery attempts

This policy is implemented to reduce fake orders and streamline delivery operations.

Need Help?

We’re happy to assist you.

πŸ“§ contact.plorviz@gmail.com
πŸ“± +91 96876 64499 (WhatsApp Only)
πŸ•™ Office Hours: Monday to Saturday – 11:00 AM to 6:30 PM